Delivery & Returns

Our Guarantee:

We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (800) 626-5778.

Sales Tax Information:

Every Internet order you place with us will be charged the appropriate sales tax, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 

Order Changes:

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.  If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800)626-5778.  We are also unable to accept cancellations or change requests via e-mail.

Substitution Policy:

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. 

Payment Methods:

We accept the following payment methods:
Diner's Club
Carte Blanche
American Express
House Account

Delivery Policy:

A local delivery fee (Currently $9.95) will be added to each order, for each address. (Delivery fee may vary by zip code.)

U.S. orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

International Orders:

We will be happy to accept your international orders if you call our shop directly at 800-626-5778.

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